When your team is busy
Answer supported questions and capture requirements while your team serves customers, works on site or attends appointments.
VOICE CALL AGENT
Busy with your business? Keep opportunities connected.
An AI voice assistant shaped around your business. Give callers a useful response, capture confirmed enquiries and keep people in control of the next step.
When your doors are closed
Use your business hours and after-hours workflow to give interested callers a useful response and save confirmed enquiries.
When the next step matters
Start the next conversation with the caller's needs, preferences and requested follow-up already organised.
01 / Voice Call Agent
A receptionist that knows your business.
More than answering: a useful way forward for the person on the line.
Inbound AI receptionist
Have a two-way conversation using your services, fees, FAQs and contact details. Answer supported questions and ask relevant questions about what the caller needs.
Your business knowledge
Keep service descriptions, opening hours and common answers together. Update the information your assistant uses as your business changes.
After-hours handling
Set business hours, closures and callback or appointment-request workflows that suit your team.
Human handoff
Forward calls to configured people or departments using priorities and schedules, including your chosen outside-hours settings.
02 / Voice Call Agent
Understand the lead. Organise the next step.
Keep requirements, contact details and follow-up preferences together.
Structured lead capture
Capture needs, preferences, budgets and timelines when supplied. Save confirmed enquiries and distinguish new, repeat and existing-customer contacts.
Customer management
Keep contact records and recognise existing customers. Your team can review enquiries and complete customer onboarding.
Appointments with context
Use service duration, eligible professionals and live availability. Verified existing customers can book, cancel or reschedule by phone where configured.
Follow-ups and reminders
Organise callback requests and appointment reminder rules. New-customer appointment requests go to your team for intake and confirmation.
03 / Voice Call Agent
Campaigns that invite a conversation.
Explain an approved purpose, listen to the response and capture a useful next step.
Two-way outbound conversations
Answer supported questions, understand interest and collect relevant requirements. With confirmation, capture an enquiry or offer an available human handoff.
Flexible audiences and scheduling
Select customers or enter contact names and international phone numbers. Choose the audience timezone and an agreed calling schedule, with quick-start options and a countdown.
Campaign controls
Launch, pause, resume, cancel, delete and reuse previous messages. Track pending, completed, failed and excluded calls.
Calling permissions and opt-outs
Manage customer calling permissions by purpose, maintain do-not-call exclusions and review audience eligibility before launch.
04 / Voice Call Agent
One workspace. A clearer picture.
Understand conversations, coordinate staff and see how your calling credit is used.
Call history and insights
Filter inbound and outbound calls. Review available recordings, transcripts, AI summaries and reported outcomes.
Reports and credit tracking
Review call counts, minutes, appointment activity, enquiry outcomes and system credit usage across selected dates.
Wallet and billing
See available and reserved credit, call charges and transaction history. Online top-ups are available when payments are configured.
Staff access and business setup
Manage staff roles, activity logs, services, bookable professionals, schedules and your linked phone number.
A simple workflow
One connected approach
- 01
Make it yours
Add your services, FAQs, team, working hours and call-handling preferences.
- 02
Let the conversation flow
Your assistant listens, answers supported questions and asks about the customer's requirements.
- 03
Keep people in control
Save confirmed enquiries, start intake or offer a human handoff. Your team reviews details and confirms steps that need staff approval.
Built around your business
Estate agents
Give property enquiries a clear follow-up while your team handles viewings.
Salons and spas
Stay with your client while the next caller gets a helpful response.
Home services
Capture the job while your team is on the job.
Automotive
Keep servicing and repair enquiries moving.
Professional services
Gather useful context before the consultation.
Fitness and wellness
Give membership and appointment enquiries a welcoming start.
Contractors
Collect job requirements while your team works on site.
Retail businesses
Keep callers connected when the shop is busy.
Before you get started
Calling starts after account verification, business approval, phone and assistant setup, and available credit. Supported answers and workflows depend on your configuration. Lead capture starts intake; your team completes onboarding and confirms actions that need human approval.
Discuss this productFAQs
Can the assistant replace our team?
It supports your team by handling supported questions and gathering information. Your people keep control of decisions, onboarding and enquiries that need judgement.
Can new customers book appointments straight away?
New-customer appointment requests go to your team for intake. Verified existing customers can book, cancel or reschedule where the required services, staff and availability have been configured.
Can we control outbound calling?
Yes. Campaign controls include scheduling, pause and resume, audience checks, calling permissions and opt-out exclusions. We agree the workflow and setup before launch.
All products
Connect incoming stock, warehouse operations, orders, staff and dispatch in one inventory workflow.
Explore product
Bring employee records, onboarding, leave, attendance and everyday HR workflows into one organised workspace.
Explore productReady to make it count?
Book a free 30-minute call. We'll listen, ask the right questions and come back with a clear recommendation. No jargon, no pressure.